SpinUI Refund and Cancellation Policy

Effective date: 12 November 2026

This policy explains cancellations and refunds for paid SpinUI plans. It is part of the SpinUI Terms of Service. SpinUI is operated by Digiport OÜ. Nothing in this policy limits rights you have under consumer or other laws that cannot be excluded.

1. How you pay

1. Paid plans are sold through Stripe Managed Payments. Stripe acts as our reseller and as the merchant of record, through its affiliate Link, LLC (the "Reseller"). Checkout shows this as "Sold through Link", and the selling entity is named at checkout and on your receipt. The Reseller charges your payment method, issues invoices and receipts, and collects applicable taxes.
2. Prices exclude VAT and sales tax. Any tax due is added at checkout. The prices are:
   • Individual: $19 per month or $180 per year;
   • Team: $49 per month or $468 per year;
   • Business: $149 per month or $1,428 per year. Prices are listed in US dollars. Where we also offer a price in euros or pounds sterling, it is the same number in that currency, and you are charged in the currency shown at checkout. Annual billing is offered only when it is shown on the Billing page. The Free plan is never charged. If this list and the pricing page at https://spinui.com/pricing differ, the pricing page is the current reference.

2. Monthly plans

1. Monthly plans renew automatically each month.
2. You can cancel at any time. Cancellation takes effect at the end of the current month: you keep the paid plan until then, and then move to Free. You are not charged again.
3. We do not refund partial months or unused time, except as Section 7 says or where the law requires.

3. Annual plans

1. Annual plans renew automatically each year. Cloud minutes and the AI allowance still reset monthly.
2. You can cancel at any time. Cancellation takes effect at the end of the billing year. You keep the paid plan until then.
3. Moving from yearly to monthly billing takes effect at the end of the billing year. You can undo the change before then.
4. Moving from monthly to yearly billing takes effect at once. You are charged the yearly price, less a prorated credit for the unused part of the current month.
5. We do not refund annual payments or the unused part of a billing year, except as Section 7 says or where the law requires.

4. Free trial

1. When we offer it, the 14-day Team trial is free. No payment card is needed to start it, and nothing is charged during it.
2. If you have not added a payment card by the end of the trial, the organization moves to Free and nothing is charged.
3. If you add a payment card and do not cancel, the monthly Team price is charged when the trial ends. That charge follows Section 2.
4. If you cancel before the trial ends, you are not charged. You keep trial access until the trial end date, then move to Free.

5. Upgrades and downgrades

1. Upgrades apply once the payment is confirmed. You pay a prorated amount for the rest of the current period. Upgrades are not refunded once applied, except as Section 7 says or where the law requires.
2. Downgrades to a lower paid plan take effect at the end of the current billing period, using the in-app "Downgrade at period end" option. You keep the higher plan until then. There is no refund or credit for the rest of the current period.
3. Your data is not deleted when you downgrade. Growth beyond the new plan's limits is blocked, and features the new plan lacks stop.

6. Failed payments

1. If a renewal payment fails, you keep your plan for 14 days while you update your card in the billing portal.
2. After 14 days unpaid, the account is suspended for payment until the invoice is paid.
3. If the first payment after a trial fails, the organization moves to Free at once.

7. When a refund is given

1. General rule. Payments are not refunded, including for unused time, except in the cases below or where the law requires a refund.
2. Consumers: 14 days. If you bought a paid plan as a consumer (for personal use, not for a business or profession), you can get a full refund of your first payment for that plan. Email support@spinui.com from your account address within 14 days of that payment. The subscription then ends and the organization moves to Free.
3. Billing errors. A duplicate charge, or a charge made in error, is refunded in full.
4. If we end the Service. If SpinUI stops offering the Service, or closes your account without a breach on your side, prepaid fees for the unused period are refunded. The same applies if you end the Service because you object to a new sub-processor, as the Data Processing Addendum describes.
5. Breach. No refund is due when an account is suspended or closed for breach of the Terms or the Acceptable Use Policy.

8. How refunds are processed

1. Send refund requests to support@spinui.com from your account address. Include your organization name and the invoice number. We check the request against this policy and arrange an approved refund with the Reseller.
2. Refunds are issued by the Reseller to the original payment method, under the Reseller's terms. Tax collected on the refunded amount is refunded with it.
3. The Reseller is the seller of your subscription. It may also handle refund requests and payment disputes itself, and may give a refund under its own terms.
4. The time for the money to reach you depends on your bank or card issuer. It is typically 5 to 10 business days after the refund is issued.
5. A refund does not by itself cancel your subscription, except for the consumer refund in Section 7.2. If you want both, cancel the subscription as well (Section 2 or 3). We will do this for you if you ask in your refund request.
6. Chargebacks. Please contact us first at support@spinui.com; we can usually solve a billing problem faster than a card dispute. Payment disputes are handled by the Reseller under its terms. If a payment is reversed, we may suspend the paid plan until the matter is resolved.

9. Contact

Billing questions and refund requests: support@spinui.com. Please include your organization name and invoice number.